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CHANGE TOOLKIT
Designed to introduce key skills and strategies, this module is essential to more effective interpersonal communication. From Attitude Adjustment through Time Management, participants learn new ways to communicate. The sections on gender communication, behavioral flexibility, and learning styles, combined with stress and time management are especially timely for today’s workforces and fast-paced environments.

Grant Cross Change Tool 1
ATTITUDE ...The Way to E.X.C.E.L.”
"Attitude is a manifestation of our life philosophies, values and belief systems. Attitude is a priceless asset that costs nothing and increases in value as you give it away."
- Grant & Cross


Discover how to
  • Generate enthusiasm
  • Stimulate creativity
  • Reveal the best of self
  • Discover the best in others
  • Lift spirits up in down times
  • Reduce absenteeism
  • Increase productivity
Attitude Adjustment Tools
  • Affirmative Attitude Assessment
  • Self Discovery Inventory
  • Four Techniques for Attitude Adjustment
  • Power-full/Power-less body Language
Grant Cross Change Tool 2
PEOPLE READING ..."People Readers are People Leaders"
"Effective people know themselves, understand others, and employ strategies to productively interact and get positive results."
- Grant & Cross


Learn how to
  • Become people literate
  • Embrace diversity
  • Understand preferences of others
  • Adapt to build rapport
  • Manage communication conflicts
  • Build Win/Win teams
People Reading Tools
  • Six motivational Power Points
  • The Sandwich Rule
  • Work/Management Style Assessment
  • Work Style Compatibility Chart
  • Strategies to Develop Behavioral Flexibility
Grant Cross Change Tool 3
BEHAVIORAL FLEXIBILITY ..."Dealing with Difficult People"
"We need to think in terms of treating people differently based on our awareness of their differences. Differences are not good or bad, right or wrong. Different simply = Different, not necessarily difficult."
- Grant & Cross


Develop the skills to
  • Assess management styles of self/others
  • Understand that different = different
  • Choose to adapt your styles to different styles of others
  • Build rapport in communication at work and play
  • Manage communication differences

Behavioral Flexibility Tools
  • Management Styles Assessment
  • Different Characteristics of Different Styles Matrix
  • Strategies to Develop Behavioral Flexibility
  • "I" Messages
  • The Hammer
  • F.A.S.T. Problem Solving
Grant Cross Change Tool 4
LEARNING STYLES ..."A New Light on Learning"
"Lifelong Learners are flexible and flowing... not rigid and blocked."
- Grant & Cross


Acquire the ability to
  • Identify why you want to learn purpose
  • Understand how you learn best structure
  • Discover what level of interaction you prefer activity
  • Maximize personal learning style process
  • Increase competence through knowledge put into practice
Learning Tools
  • Personal Learning Inventory
  • Practical to Informative Purpose
  • Specific to General Structure
  • Participative to Reflective Activity
  • Personal Learning Plan
Grant Cross Change Tool 5
GENDER COMMUNICATION ..."He Says, She Says"
"To work together effectively, men and women need to understand the differences in each other's communication style and comfortably borrow the best aspects of each."
- Grant & Cross


Hone your ability to
  • Elevate comfort levels of men and women working together
  • Choose modified and adapted styles to get results
  • Build effective intergender communication
  • Increase positive resolution of concerns and conflicts
  • Understand how gender differences contribute to Win/Win
Intergender Communication Tools
  • Listening System to "Hear" Differences
  • Communication Differences Acceptance System
  • Sense of humor to laugh at differences
  • Response System to mirror communication styles
  • Communication strategies to bridge the gender gap
Grant Cross Change Tool 6
STRESS MANAGEMENT ..."De-Stress Stress"
"Coping with stress, not eliminating stress, is the key to a flexible, fulfilling and productive life."
- Grant & Cross


Become aware of how to
  • Discover stressors in your life
  • Identify your personal coping strengths
  • Minimize unhealthy stressors
  • Maximize your own coping skills
  • Increase productivity and life satisfaction

De-Stress Tools
  • Personal Inventory for Coping with Stress
  • Problem Solving Tools
  • Communication Tools
  • Relationship Tools
  • Flexibility Tools
  • Personal Coping Action Plan
Grant Cross Change Tool 7
TIME MANAGEMENT ..."It's About Time"
"It's not about the time available; it's about how we choose to use the time we have."
Grant & Cross


Implement Plans to
  • Identify how time is used
  • Maximize personal strengths in time management
  • Change time management habits
  • Eliminate time wasters from your schedule
  • Develop pro-active time management skills
"It's About Time" Tools
  • Personal Time Management Inventory
  • Twelve Habits of Highly Effective Time Managers
  • Practical Skills to Develop the Twelve Habits
  • Personal Time Management Action Plan


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